Ricoh copiers throughout campus will be replaced with Toshiba copiers around late January into early February.
What is the reason for this change?
The current devices on campus have reached their end of service life. New devices will provide much more efficient service, and the replacement of equipment will result in significant cost savings to the University.
Who will reach out to me when our device is due to be replaced?
Once we have devices in hand, Auxiliary Services will reach out to departments about a week prior and work with them to coordinate a time to make the switch.
The devices should work immediately, so the service disruption should be very short.
What will be different about the devices?
There will be minimal differences. The devices will be slightly smaller, but, with updated technology, they can now get more use out of smaller spaces.
You will now be able to release jobs with your ID rather than entering data on a keypad.
Print jobs will print faster.
Auxiliary Services will provide detailed instructions on how to use the new devices in advance.
What will happen with the old copier?
Auxiliary Services is still working on disposal/removal plans, but more than likely the device will be removed soon after if not immediately after the new device is installed.
When we reach out about an install date, we will have more details on the removal of the old copier.
What if my computer does not connect to the new copier?
ITS is currently working to set up continuous functionality between your computer and the new devices. Should there be connectivity issues, please submit a ticket through the Self-Service Portal. We do not anticipate widespread issues.
What about my desktop printer?
Many desktop printers have been slated for replacement with new devices provided by Toshiba.
There is a list of desktop devices that are slated to no longer be supported and should be removed. If you have concerns about potentially losing a desktop device, please email auxservices@regis.edu.
How will I know if my office desktop printer is to be removed?
Most of the devices slated to be removed have been identified, and individuals have been informed. If there are devices to be removed that have yet to be identified, those conversations will occur with the individual offices.
Who decides if my personal printer gets removed?
Regis senior leadership has tasked Auxiliary Services to identify devices that may be superfluous. With assistance from Ricoh and Toshiba, there is data displaying print volumes at desktop devices, as well as proximity heat maps, showing where there may be a large copier in very close proximity to a desktop device.
What about the security of documents?
The new devices meet all security standards, and jobs will not be released to the machine without the user who requested it being present to release the job.
I have a unique printer (like a check printing printer). Are those being changed?
Those devices are being handled individually. Some of those devices will be replaced, while others are newer and will be built into the new service agreement.
What about the mail and copy center?
Print jobs may still be sent to Toshiba. We are updating links and forms to make that transition as smooth as possible. With the change, print jobs sent to Toshiba will now be sent to their offsite facility, which is close to Regis’ main campus. Once completed, they will be available for pick up at the mail center in Regis Square or delivered to the requester’s office.
The same process will take place in Thornton. New devices have been ordered, and we will work with Thornton employees in advance of a migration date to coordinate times to make the transition.
What about faxes?
The university is currently reviewing its faxing solutions campus-wide. The goal is to create a fax solution that is more functional and efficient for all departments that require it.
