ITS shares updates

Microsoft Teams Migration: ITS moved the remaining Skype for Business users to Microsoft Teams in March in response to Microsoft’s decision to end support for Skype. All users should now be using   Microsoft Teams (work or school). If your PC shows a version named Microsoft Teams Classic, please call the ITS Help Center to can walk you through to the NEW Teams version.

With this transition, the university is no longer using phone extensions, meaning it is now necessary to dial a full 10 digit number when making calls. For example: use 303-458-4050 instead of 4050, or search for the contact by name, such as, “ITS Help Center”.

For everyone on Microsoft Teams, you have the ability to choose between the Teams desktop, the Teams mobile application, or you may use the web application of Teams with O365. Directions for downloading the application are available on line, via a QR code found on line, and can be found in the KB articles below, which guide the user to finding and installing the mobile versions of Microsoft Teams:

Apple/iOS: https://snow.regis.edu/kb_view.do?sysparm_article=KB0010823

Android: https://snow.regis.edu/kb_view.do?sysparm_article=KB0010824

Advantages of having both options of Teams (the desktop and the mobile application of Teams) grant one the ability to transfer from one device to the second (such as desktop to phone or vice versa).

Many staff and faculty are comfortable with the “soft phone” concept, which is utilizing the computer’s default microphone and speaker for calls and meetings. Calling out using the “dial pad” built into Teams is one method of calling, while the easiest means of calling Teams users you have communicated with on Teams previously is to locate the Teams “activities” area and click on the name of someone you have communicated with using Teams. Hence, the more frequently you call out with Teams, the more names will be available and pre-filled to simply click the name and call. Helpful Tip: Confirm before you call. If your intent is to speak with a single individual, ensure you are not calling the entire group from a previous meeting.

Headsets: For those who prefer using a headset rather than simply using the computer’s built-in microphone and speaker, most headsets used previously for Skype and Zoom should be compatible with Teams. Numerous options are available, and may include a wired plug in head set or a wireless or Bluetooth enabled headset. These are not provided by IT Services, meaning departments should purchase their own headsets..

Physical Handsets: Traditional, physical phones are only available to accommodate essential business requirements for a physical handset when using the built in speaker or a headset is not an option. In this rare case, please contact the ITS Help Center on 303-458-4050 to discuss your needs.

Zoom Functionality has not changed: Please help spread the word that Zoom was unaffected by the transition to Teams from Skype, and is available for use. However, meeting via Teams is also available and is an excellent alternative to Zoom.

Helpful Tip for Confirming Sound Prior to a Teams meeting: Try Teams prior to an upcoming meeting, for example, to ensure your built-in microphone and speaker are working as expected. To check your sound, open the Teams application and view the top right side.. Click the 3 small dots left of “Regis University”, click on settings and click on device. On your computer the default speaker and microphone will be shown. An option is shown to test your microphone by recording your voice and playing it back. To test the computer speaker, try playing a recording with sound.  Use teams to call a co-worker who is showing a green light (available) next to their name on Teams. Remember to ensure the overall sound on the computer is turned on. Also, everyone’s situation can vary with the option chosen. It is highly advised to become familiar with your sound devices prior to your next important meeting, whether on your desktop or mobile device.

As your technology partners, we thank you for your suggestions and feedback. Please continue to contact the ITS Help Center at services.regis.edu or at 303-458-4050 for support and questions.